Can I trust your website?
We use 256-bit encrypted SSL for a secured transaction.
I do not feel comfortable to enter my personal information on your website, can I place my order over the phone?
Yes, you are more than welcome to do so and our phone number is (562) 926-8315. Please be noted that our order desks are open between 10AM to 6PM Monday thru Friday Pacific Standard Time.
We are purchasing your books/materials for resale purposes, can we not pay sales tax?
Yes, please email or fax your resale permit after setting up your account and we will switch your account accordingly.
The county that we live in has a different sales tax rate, can we pay with a different rate?
We are sorry that our website is set up to take only one sales tax rate.
What do they mean by (H), (P), (Package), (Binder), (CA), and (TE) in your description?
In the description of our products, (H) means Hardcover, (P) means Paperback, (Package) means Box or Envelope, (Binder) means either two or three-ring Binder. (CA) Means California Edition and (TE) means Teachers Edition.
What is the condition of your books ?
Quality is our first priority. We check every book at least twice when we receive them and final inspection will also be performed before we ship it out. If you would like to know the detail condition of the book, please click [Ask a question about this product] to send us a message, we will respond right away.
How do I know I am buying the right book ?
ISBN# is the number we go by and it is very unique. As long as you are buying the book that has the same ISBN# as in our inventory, you can be assured you are getting the right one. We also put copyright year in our description just in case you would like to double check.
I donot have ISBN# or Year of the book I am looking for, how do I go from here?
Title and publisher are the two essential factors you need to obtain. By using advanced Search function which is located right under the search button, you will be able to narrow your search to specific publisher. We will assist you to make sure you are getting the right book by answering your questions of comparing page/content.
You website only shows (CA) edition but I am looking for a different edition?
The content of California Edition is 99% identical as any other edition. The only difference is preface & cover has CA printed. Please send us any page/content to compare.
How soon can I expect to receive your book?
Any order placed before 12 PM PST will be shipped the very same day. It depends on which shipping method you choose.
What is your return policy?
Please look at the Returning above. No return on media material & work/test books. There will be 20% restocking fee if you return your pre-authorized package. Please, please make sure you are buying the right item by asking any question before place your order.
Your website shows the Quantity less than I need, why I can not check out?
Since we ship your order out promptly, we do not want to have any confusion of backorder. Your ordered quantity has to be less or equal what we have in our inventory. If you can not check out, please adjust your quantity accordingly
