We strive our best to assure the best quality of our used materials. In case you need to return or replace our merchandise, following rule has to be followed :
-Requests for returns resulting from our shipping errors should be reported to the Textbook and Beyond Return Authorization department within 15 days of receipt by filling up following request. Return shipping charges will be at Textbook and Beyond expense. You will be credited once we receive your return.
-Schools and Districts may return textbooks as overstock, with prior approval, up to 30 days from invoice date.
-Please note that all workbooks, test items, test banks, answer keys, solution manuals & all media materials such as CD, DVD, VHS are not returnable. Make sure the content of the product you are purchasing is the right one before you make a check-out confirmation.
-Customers must obtain a return authorization number (RA#) from Textbook and Beyond prior to returning.
-Returns must be received in our warehouse within 30 days of RA# issuance date in the same condition as they were sold.
-It is customers' responsibility to pay the return freight.
-There will be 20% re-stocking fee if return accepted unless otherwise with special arrangement.